GDPR and Privacy Policy

1.  Preliminary

This is our privacy policy. You are requested to read the following carefully to understand our views and practices regarding your personal data and how we will treat it. It tells you how we collect and process your data on our site.

Please note that you are accepting and consenting to the practices mentioned in this Privacy Policy by visiting the website at www.lanop.co.uk. If you do not consent, please do not submit any personal data to us.

2. About our Company

As per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), we are required to give you the following information as a ‘data controller’

  • Our company name is Lanop Limited
  • Our site address and registered address is 389 Upper Richmond Road, Putney London SW15 5QL
  • Our Data Protection Officer is Kai Schiefelbein and can be contacted at kai@lanop.co.uk

3. Information We Collect

We may collect and process the following information about you:

  • Information you enter into forms or surveys on our site at any given time
  • A record of any correspondence between us
  • Details of transactions carried out by you through our site
  • Details of your visits to our site and the resources used by you
  • Your computer information (e.g. your IP address, browser, operating system etc.) for system administration and reporting aggregate information to our advertisers

We will take all reasonable steps to ensure that none of your rights are adversely affected and ensure that your personal data is processed fairly, transparently and lawfully under the GDPR.

We will only process your data if at least one of the following basis applies:

  1. You have consented to the processing of your personal data for one or more specific purposes;
  2. Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract;
  3. Processing is necessary to comply with a legal obligation to which we are subject;
  4. Processing is necessary to protect your or another natural person’s vital interests;
  5. Processing is necessary to perform a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
  6. Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject that require protection of personal data – in particular where the data subject is a child.

4. Cookies Policy

The site uses cookies or similar technology to collect information about your access to the site. All cookies used by and on our website are used in accordance with the current English and EU Cookie Law.

Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you.

While few of the cookies we use last only for the duration of your web session and expire when you close the browser, other cookies are used to remember you when you return to the site and usually last longer.

All cookies used on our site are set by us.

Cookies are accepted automatically by most computers and some mobile web browsers automatically. However, you can change your browser to prevent that or to notify you each time a cookie is set if you prefer.

You can do this by changing and adjusting the setting on your browser.

It is important to note, however, that you may not be able to take full advantage of the site by blocking or deleting the cookies.

Our cookies will be used to:

Essential Session Management

  • Create a specific log-in session for site user so that the site remembers that a user is logged in and their page requests are delivered in a secure, effective and consistent manner;
  • Recognize whether a user has visited the site before – allowing us to identify the number of unique users to the site  and ensure that we have enough capacity to accommodate the user traffic;
  • Recognize whether a visitor to the site is registered with us in any way;
  • Log information from your computer including cookies, your IP address and information about your browser program that allows us to diagnose problems, administer and track your site usage.

Functionality

  • Customize promotional layout elements and or site page contents.

Performance and Measurement

  • Collect statistical information on how the users use to site in order to improve the site experience and learn which sections are the most popular amongst users.

5. How Your Data Will Be Used

We use your information to:

  • Provide site content to you effectively
  • Provide information and services requested by you or with your consent which we believe may be of interest to you
  • Carry our contracts with you
  • Allow you to use our interactive services if needed
  • Calculate your charges
  • Inform you about other services that could be of interest to you. We may also let other people do this and you could be contacted either by us or them

If you are already our client, we will only contact you electronically in relation to similar items previously sold to you.

If you are a new customer, you will only be contacted if you agree to be contacted.

You can email kai@lanop.co.uk or info@lanop.co.uk if you do not wish to be contacted for marketing purposes.

For some reason, if you do not want us to use your personal data for any of the reasons mentioned above, you can let us know this anytime by contacting us at kai@lanop.co.uk or info@lanop.co.uk, and we will delete your data from our systems.

Please note, however, that such an action will limit our ability to provide the best possible services to you.

In some cases, the scope of personal data may be a statutory or a contractual requirement and may limit our ability to provide you with the optimum level of services if you refuse to provide your personal data in these cases.

6. Data Storage

Your collected data may be transferred to storage outside the European Economic Area (EEA) to fulfill your order and deal with payment.

All reasonable steps will be taken to ensure your data is secure. By giving us your personal data, you agree to this arrangement.

Although we try to provide protection, we cannot guarantee complete data security to you. You agree to take the risk if sending of the data turns out to be not secure despite all our efforts.

We will only keep your personal data for as long as we have permission to do so and/or as long as we need to use it as per Section 5. We will conduct regular reviews to ascertain whether we need to keep your personal data, and if it is no longer needed, we will duly delete it.

7. Information Disclosure

You allow us to disclose your information in the following cases:

  • When selling our business or our company to a potential buyer
  • When discussing matters with other businesses in our group
  • When we have a legal obligation to do so, or in order to protect other people’s property, safety or rights
  • When exchanging information with others to protect against fraud or credit risks

Please note that we may also contract with third-parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information.

XERO (Accounting Software)
SAGE (Accounting Software)

Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data is handled safely and securely and in accordance with your rights, our obligations and the obligations of the third party under GDPR and the law.

8. Your Rights

You can ask us not to use your data for marketing purposes by contacting us at kai@lanop.co.uk or info@lanop.co.uk.

Under the GDPR, you have the following rights:

  • Right to request access to, deletion of or correction of your personal data held by us at zero cost to you;
  • Right to requesting your personal data to be transferred to another person (data portability);
  • Right to be informed on what data processing is being done;
  • Right to restrict processing;
  • Right to object to the processing of your personal data;
  • Right to complain to a supervising authority

Additionally, you also have rights with respect to automated decision-making and profiling as set out in section 11 below.

You may contact us at kai@lanop.co.uk or info@lanop.co.uk to enforce any of the foregoing rights or if you have any other questions regarding our site or this Privacy Policy.

9. Links to Other Sites

Our terms and conditions including our policies will not apply to other websites that you get via a link from our site.

Also, we have no control over how your data is collected, stored or used by other websites and advise you to check the privacy policies of any such websites before providing any data to them.

10. Changes to our Privacy Policy

Any changes in our Privacy Policy will be posted to this page. We may also decide to email the same to you.

11. Data Processing

11.1 Should we use your personal data for the purposes of automated decision making or decisions that have a legal or similar effect on you, you have the right to challenge such decisions under GDPR, requesting human intervention, expressing your own point of view, and obtaining an explanation of the decision from us.

11.2 Please note that the rights mentioned in section 11.1 do not apply in the following cases:

  1. You have given explicit consent;
  2. The decision is authorized by law; or
  3. The decision is necessary for the entry into, or performance of, a contract between you and us

11.3 Where we use your personal data for profiling purposes, the following shall apply;

  1. Appropriate mathematical or statistical procedures will be used;
  2. Technical and organizational measures necessary to minimize the risk of errors and help correct such errors shall be implemented; and
  3. All personal data processed for profiling purposes shall be secured to mitigate any discriminatory effects arising out of such profiling

12. Dispute Resolution

12.1 The parties will use their best efforts in negotiating with good faith and settling any disputes arising out of or relating to this Privacy Policy or any breach of it.

12.2 If, for some reason, any such disputes cannot be settled amicably through negotiations between the parties, or either or both are unwilling to engage in such process, either party may propose structured negotiations to the other in writing and that they be entered into with the assistance of a fully accredited mediator before resorting to litigation.

12.3 Any party may appoint a mediator within 14 days of the date of knowledge if the parties are unable to agree upon a mediator or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed.

12.4 The parties will meet the mediator to agree the procedure to be adopted for the mediation within 14 days of the appointment of the mediator (either by mutual agreement of the parties or in accordance with the mediation procedure) unless otherwise agreed between the parties and the mediator.

12.5 All negotiations connected with the relevant dispute(s) shall be conducted in confidence and without prejudice to the right of the parties in any further proceedings.

12.6 Once the parties agree on the dispute resolution mechanism, the agreement shall be reduced to writing and shall be final once signed by the duly authorised representatives of both parties.

12.7 Either party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by the rules of arbitration provided the parties fail to resolve the dispute(s) within 60 days (or any term as agreed between the parties) of the mediator being appointed, or if either party withdraws from the mediation procedure. 

12.8 Under this Privacy Policy, no disputes shall affect any ongoing obligations between the parties.

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